/* ==========================================================
   SUPPORT PAGE, "How can we help?"
   Purple-led accent to match team + login
   ========================================================== */

:root{
  --bg:#050507;
  --bg-2:#0a0a0f;
  --bg-3:#111016;
  --ink:#f4f1ea;
  --ink-dim:#a09bae;
  --ink-ghost:#8a8794;
  --line:rgba(255,255,255,0.08);
  --line-2:rgba(255,255,255,0.14);
  --accent:#b14bff;
  --accent-fill:#8f2fe0; /* filled buttons with white text (AA) */
  --accent-2:#c5ff3d;
  --discord:#5865F2;
  --danger:#ff4d4d;
  --warn:#ffb450;
  --serif:Arial,'Helvetica Neue',Helvetica,sans-serif;
  --sans:Arial,'Helvetica Neue',Helvetica,sans-serif;
  --mono:Arial,'Helvetica Neue',Helvetica,sans-serif;
  --maxw:1360px;
}

*{box-sizing:border-box;margin:0;padding:0}
[hidden]{display:none!important}
html,body{background:var(--bg);color:var(--ink);font-family:var(--sans);-webkit-font-smoothing:antialiased;overflow-x:clip}
body{line-height:1.5;font-feature-settings:"ss01","cv11"}
a{color:inherit;text-decoration:none}
img{display:block;max-width:100%}
button{font:inherit;color:inherit;background:none;border:0;cursor:pointer}
::selection{background:var(--accent);color:#fff}

.mono{font-family:var(--mono);font-weight:500;letter-spacing:-0.01em}

.grain{position:fixed;inset:-50%;pointer-events:none;z-index:9998;opacity:.05;mix-blend-mode:overlay;
  background-image:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='200' height='200'><filter id='n'><feTurbulence type='fractalNoise' baseFrequency='0.9' numOctaves='2' stitchTiles='stitch'/></filter><rect width='100%' height='100%' filter='url(%23n)'/></svg>");
}

.shell{max-width:var(--maxw);margin:0 auto;padding:0 32px;position:relative}

/* --- NAV (matches other pages) ----------------------------------------- */
.nav{position:fixed;top:0;left:0;right:0;z-index:100;padding:18px 0;
  background:linear-gradient(180deg,rgba(5,5,7,.85),rgba(5,5,7,0));
  backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px)}
.nav-inner{display:flex;align-items:center;justify-content:space-between;max-width:var(--maxw);margin:0 auto;padding:0 32px;gap:32px}
.nav-brand{display:flex;align-items:center;gap:10px;font-family:var(--serif);font-weight:700;font-size:18px;letter-spacing:-0.02em;white-space:nowrap;flex-shrink:0}
.nav-brand img{width:28px;height:28px}
.nav-brand .tag{font-family:var(--mono);font-size:10px;color:var(--ink-dim);
  border:1px solid var(--line);padding:2px 6px;border-radius:3px;margin-left:6px;text-transform:uppercase}
.nav-links{display:flex;gap:28px;font-size:13px;color:var(--ink-dim)}
.nav-links a{transition:color .2s}
.nav-links a:hover{color:var(--ink)}
.nav-links a.current{color:var(--ink)}
.nav-cta{display:flex;align-items:center;gap:14px}
.btn{display:inline-flex;align-items:center;gap:8px;padding:10px 18px;border-radius:999px;font-weight:500;font-size:13px;
  transition:transform .25s ease,background .25s ease,color .25s ease,box-shadow .25s ease}
.btn-primary{background:var(--accent);color:#fff}
.btn-primary:hover{box-shadow:0 0 0 4px rgba(177,75,255,.22),0 10px 30px -8px var(--accent)}
.btn-ghost{border:1px solid var(--line-2);color:var(--ink)}
.btn-ghost:hover{border-color:var(--ink);background:rgba(255,255,255,.04)}

.eyebrow{display:inline-flex;align-items:center;gap:10px;font-family:var(--mono);
  font-size:11px;letter-spacing:.14em;text-transform:uppercase;color:var(--ink-dim);
  border:1px solid var(--line-2);padding:6px 12px;border-radius:999px;
  background:rgba(255,255,255,.02);white-space:nowrap}
.eyebrow .dot{width:6px;height:6px;border-radius:50%;background:var(--accent);box-shadow:0 0 8px var(--accent)}

/* --- HERO --------------------------------------------------------------- */
.help-hero{padding:150px 0 50px;position:relative;isolation:isolate}
.help-hero::before{content:"";position:absolute;inset:0;z-index:-1;pointer-events:none;
  background:
    radial-gradient(ellipse 900px 500px at 30% 10%, rgba(177,75,255,0.22), transparent 60%),
    radial-gradient(ellipse 700px 400px at 80% 20%, rgba(197,255,61,0.06), transparent 60%);}
.help-hero .grid-lines{position:absolute;inset:0;z-index:-1;opacity:.14;pointer-events:none;
  background-image:linear-gradient(var(--line) 1px,transparent 1px),linear-gradient(90deg,var(--line) 1px,transparent 1px);
  background-size:72px 72px;
  mask-image:radial-gradient(ellipse at 40% 30%,#000 20%,transparent 75%)}

.help-hero h1{font-family:var(--serif);font-weight:700;letter-spacing:-0.04em;line-height:.9;
  font-size:clamp(56px,9vw,140px);margin:24px 0 24px;max-width:14ch}
.help-hero h1 em{font-style:normal;
  background:linear-gradient(100deg,var(--accent) 0%,#fff 50%,var(--accent) 100%);
  background-size:200% 100%;
  -webkit-background-clip:text;background-clip:text;-webkit-text-fill-color:transparent;
  animation:shine 7s linear infinite}
@keyframes shine{to{background-position:-200% 0}}
.help-hero .sub{font-size:clamp(17px,1.3vw,20px);color:var(--ink-dim);max-width:54ch;line-height:1.55;margin-bottom:40px}
.help-hero .sub strong{color:var(--ink);font-weight:500}

/* Status + channels rail */
.help-rail{display:grid;grid-template-columns:1.3fr 1fr 1fr;gap:14px;margin-top:40px}
.rail-card{border:1px solid var(--line);border-radius:16px;padding:20px 22px;
  background:linear-gradient(180deg,rgba(255,255,255,0.02),transparent);
  display:flex;flex-direction:column;gap:10px;transition:border-color .2s, background .2s}
.rail-card:hover{border-color:var(--line-2);background:linear-gradient(180deg,rgba(255,255,255,0.035),transparent)}
.rail-card .head{display:flex;align-items:center;justify-content:space-between;gap:12px}
.rail-card .label{font-family:var(--mono);font-size:10px;letter-spacing:.12em;text-transform:uppercase;color:var(--ink-ghost)}
.rail-card .live{display:inline-flex;align-items:center;gap:6px;font-family:var(--mono);font-size:10px;color:var(--accent-2);letter-spacing:.1em}
.rail-card .live::before{content:"";width:6px;height:6px;border-radius:50%;background:var(--accent-2);box-shadow:0 0 8px var(--accent-2);animation:pulse 1.6s ease-in-out infinite}
@keyframes pulse{0%,100%{opacity:1}50%{opacity:.3}}
.rail-card .body{font-family:var(--serif);font-size:22px;font-weight:600;letter-spacing:-0.02em;line-height:1.2}
.rail-card .sub{font-size:12px;color:var(--ink-dim);margin-top:2px}
.rail-card.wide{grid-row:span 1}
.rail-card .now{display:flex;align-items:center;gap:8px;margin-top:4px}
.rail-card .now .who{display:flex;margin-right:4px}
.rail-card .now .who img{width:24px;height:24px;border-radius:50%;border:2px solid var(--bg-2);margin-left:-6px;object-fit:cover}
.rail-card .now .who img:first-child{margin-left:0}

/* --- SEARCH ------------------------------------------------------------- */
.search-block{padding:40px 0 30px}
.searchbar{display:flex;align-items:center;gap:14px;padding:14px 18px;
  border:1px solid var(--line-2);border-radius:14px;
  background:linear-gradient(180deg,rgba(255,255,255,0.02),transparent);
  transition:border-color .2s, background .2s, box-shadow .2s}
.searchbar:hover,.searchbar:focus-within{border-color:var(--accent);box-shadow:0 0 0 4px rgba(177,75,255,.12)}
.searchbar svg{flex-shrink:0;color:var(--ink-dim)}
.searchbar input{flex:1;background:none;border:0;outline:0;color:var(--ink);font-size:16px;font-family:var(--sans)}
.searchbar input::placeholder{color:var(--ink-ghost)}
.searchbar .kbd{font-family:var(--mono);font-size:11px;color:var(--ink-ghost);padding:4px 8px;border:1px solid var(--line);border-radius:5px;background:rgba(0,0,0,0.3)}
/* no keyboard shortcut to show on a touch screen */
@media (hover:none),(max-width:720px){.searchbar .kbd{display:none}}
.search-tags{display:flex;gap:8px;margin-top:14px;flex-wrap:wrap;align-items:center}
.search-tags .hint{font-family:var(--mono);font-size:11px;color:var(--ink-ghost);letter-spacing:.08em}
.search-tags button{font-family:var(--mono);font-size:11px;letter-spacing:.06em;text-transform:uppercase;
  color:var(--ink-dim);padding:6px 10px;border:1px solid var(--line);border-radius:999px;transition:all .2s}
.search-tags button:hover{color:var(--ink);border-color:var(--line-2);background:rgba(255,255,255,0.02)}

/* --- GUIDES (the 3 original tiles) ------------------------------------- */
.guides{padding:60px 0 40px}
.guides-head{display:flex;align-items:flex-end;justify-content:space-between;gap:32px;margin-bottom:32px;flex-wrap:wrap}
.guides-head h2{font-family:var(--serif);font-weight:700;letter-spacing:-0.035em;line-height:1;font-size:clamp(36px,4.5vw,58px)}
.guides-head .side{color:var(--ink-dim);font-size:14px;max-width:36ch;line-height:1.55}

.guide-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}
.guide{position:relative;border:1px solid var(--line);border-radius:20px;overflow:hidden;
  background:linear-gradient(180deg,var(--bg-3),var(--bg-2));
  display:flex;flex-direction:column;isolation:isolate;
  transition:transform .3s ease, border-color .3s ease}
.guide:hover{transform:translateY(-3px);border-color:var(--line-2)}
.guide::before{content:"";position:absolute;inset:0;pointer-events:none;z-index:0;opacity:0;transition:opacity .35s;
  background:radial-gradient(ellipse 400px 300px at 30% 0%,rgba(177,75,255,0.18),transparent 70%)}
.guide:hover::before{opacity:1}
.guide > *{position:relative;z-index:1}
.guide-top{padding:28px 28px 20px;display:flex;align-items:flex-start;gap:18px;border-bottom:1px solid var(--line)}
.guide-icon{width:52px;height:52px;border-radius:14px;flex-shrink:0;display:flex;align-items:center;justify-content:center;
  background:linear-gradient(135deg,rgba(177,75,255,0.2),rgba(177,75,255,0.05));
  border:1px solid rgba(177,75,255,0.3);font-size:24px}
.guide.orders .guide-icon{background:linear-gradient(135deg,rgba(197,255,61,0.18),rgba(197,255,61,0.04));border-color:rgba(197,255,61,0.3)}
.guide.billing .guide-icon{background:linear-gradient(135deg,rgba(255,180,80,0.18),rgba(255,180,80,0.04));border-color:rgba(255,180,80,0.3)}
.guide-top .meta{flex:1;min-width:0;padding-top:2px}
.guide-top .tag{font-family:var(--mono);font-size:10px;letter-spacing:.12em;text-transform:uppercase;color:var(--accent);margin-bottom:8px}
.guide.orders .guide-top .tag{color:var(--accent-2)}
.guide.billing .guide-top .tag{color:var(--warn)}
.guide h3{font-family:var(--serif);font-weight:700;font-size:24px;letter-spacing:-0.025em;line-height:1.1;margin-bottom:6px}
.guide .blurb{font-size:13.5px;color:var(--ink-dim);line-height:1.5}
.guide-body{padding:22px 28px 20px;flex:1}
.guide-steps{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:10px;counter-reset:step}
.guide-steps li{position:relative;padding-left:32px;font-size:13.5px;color:var(--ink);line-height:1.6;counter-increment:step}
.guide-steps li::before{content:counter(step);font-family:var(--mono);font-size:10px;font-weight:600;
  width:20px;height:20px;border-radius:6px;display:flex;align-items:center;justify-content:center;position:absolute;left:0;top:1px;
  background:rgba(177,75,255,0.15);color:var(--accent);border:1px solid rgba(177,75,255,0.3)}
.guide.orders .guide-steps li::before{background:rgba(197,255,61,0.1);color:var(--accent-2);border-color:rgba(197,255,61,0.3)}
.guide.billing .guide-steps li::before{background:rgba(255,180,80,0.1);color:var(--warn);border-color:rgba(255,180,80,0.3)}
.guide-steps li strong{color:var(--ink);font-weight:600}
.guide-steps li code{font-family:var(--sans);font-size:13px;font-weight:600;background:none;padding:0;color:var(--ink-dim)}

.guide-bullets{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:12px}
.guide-bullets li{font-size:13.5px;color:var(--ink);line-height:1.5;padding-left:18px;position:relative}
.guide-bullets li::before{content:"→";position:absolute;left:0;top:0;color:var(--accent);font-weight:600}
.guide.orders .guide-bullets li::before{color:var(--accent-2)}
.guide-bullets strong{display:block;font-weight:600;margin-bottom:2px}
.guide-bullets li span{color:var(--ink-dim);font-size:12.5px}
.guide-bullets li code{font-family:var(--mono);font-size:11.5px;color:var(--ink-dim);background:rgba(255,255,255,0.04);padding:1px 6px;border-radius:4px}

.guide-foot{padding:18px 28px 24px;border-top:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap}
.guide-foot .guarantee{display:inline-flex;align-items:center;gap:8px;font-family:var(--mono);font-size:11px;letter-spacing:.08em;text-transform:uppercase;color:var(--warn)}
.guide-foot .guarantee::before{content:"⚡";font-size:13px}
.guide-cta{display:inline-flex;align-items:center;gap:6px;font-family:var(--mono);font-size:12px;letter-spacing:.04em;color:var(--ink);
  padding:8px 14px;border-radius:999px;border:1px solid var(--line-2);transition:all .2s}
.guide-cta:hover{background:var(--accent);border-color:var(--accent);color:#fff}
.guide.orders .guide-cta:hover{background:var(--accent-2);border-color:var(--accent-2);color:#0a0a00}
.guide.billing .guide-cta:hover{background:var(--warn);border-color:var(--warn);color:#0a0a00}

/* --- STATUS + UPDATES STRIP -------------------------------------------- */
.status-strip{padding:40px 0;border-top:1px solid var(--line);border-bottom:1px solid var(--line);
  background:linear-gradient(180deg,rgba(177,75,255,0.03),transparent)}
.status-inner{display:grid;grid-template-columns:1fr 1.4fr;gap:48px;align-items:center}
.status-title{display:flex;align-items:center;gap:16px;margin-bottom:14px}
.status-dot{width:10px;height:10px;border-radius:50%;background:var(--accent-2);box-shadow:0 0 14px var(--accent-2);animation:pulse 1.6s ease-in-out infinite}
.status-title h2{font-family:var(--serif);font-weight:700;font-size:32px;letter-spacing:-0.025em}
.status-strip p{color:var(--ink-dim);font-size:14px;line-height:1.55;max-width:40ch}
.status-list{display:grid;grid-template-columns:repeat(2,1fr);gap:0;border:1px solid var(--line);border-radius:14px;overflow:hidden;
  background:linear-gradient(180deg,rgba(255,255,255,0.015),transparent)}
.svc{padding:16px 20px;border-right:1px solid var(--line);border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:12px}
.svc:nth-child(2n){border-right:0}
.svc:nth-last-child(-n+2){border-bottom:0}
.svc .n{font-size:13.5px;color:var(--ink);font-weight:500}
.svc .n .u{display:block;font-family:var(--mono);font-size:10.5px;color:var(--ink-ghost);letter-spacing:.05em;margin-top:2px}
.svc .st{display:inline-flex;align-items:center;gap:6px;font-family:var(--mono);font-size:10px;letter-spacing:.1em;text-transform:uppercase;
  color:var(--accent-2);padding:4px 9px;border-radius:999px;background:rgba(197,255,61,0.08);border:1px solid rgba(197,255,61,0.3)}
.svc .st::before{content:"";width:6px;height:6px;border-radius:50%;background:var(--accent-2)}
.svc.warn .st{color:var(--warn);background:rgba(255,180,80,0.08);border-color:rgba(255,180,80,0.3)}
.svc.warn .st::before{background:var(--warn)}

/* --- FAQ ---------------------------------------------------------------- */
.faq{padding:100px 0}
.faq-head{margin-bottom:40px}
.faq-head h2{font-family:var(--serif);font-weight:700;letter-spacing:-0.035em;line-height:1;font-size:clamp(36px,4.5vw,58px);margin-top:14px}
.faq-wrap{display:grid;grid-template-columns:1fr 2fr;gap:48px;align-items:flex-start}
.faq-nav{position:sticky;top:100px;display:flex;flex-direction:column;gap:2px}
.faq-nav button{text-align:left;padding:12px 14px;border-radius:10px;font-size:13px;color:var(--ink-dim);transition:all .2s;
  display:flex;align-items:center;justify-content:space-between;gap:8px}
.faq-nav button:hover{background:rgba(255,255,255,0.03);color:var(--ink)}
.faq-nav button.active{background:rgba(177,75,255,0.08);color:var(--ink);border:1px solid rgba(177,75,255,0.25)}
.faq-nav button .n{font-family:var(--mono);font-size:10px;color:var(--ink-ghost);letter-spacing:.08em}

.faq-list{display:flex;flex-direction:column;gap:10px}
.faq-item{border:1px solid var(--line);border-radius:14px;
  background:linear-gradient(180deg,rgba(255,255,255,0.015),transparent);
  transition:border-color .2s, background .2s;overflow:hidden}
.faq-item:hover{border-color:var(--line-2)}
.faq-item[open]{border-color:rgba(177,75,255,0.4);background:linear-gradient(180deg,rgba(177,75,255,0.04),transparent)}
.faq-item summary{list-style:none;padding:18px 22px;cursor:pointer;display:flex;align-items:center;justify-content:space-between;gap:16px;font-size:15.5px;font-weight:500;letter-spacing:-0.01em}
.faq-item summary::-webkit-details-marker{display:none}
.faq-item summary .cat{font-family:var(--mono);font-size:10px;letter-spacing:.1em;text-transform:uppercase;color:var(--ink-ghost);flex-shrink:0}
.faq-item summary .chev{flex-shrink:0;color:var(--ink-dim);transition:transform .25s}
.faq-item[open] summary .chev{transform:rotate(180deg);color:var(--accent)}
.faq-item .q-body{padding:4px 22px 22px;color:var(--ink-dim);font-size:14px;line-height:1.6}
.faq-item .q-body p + p{margin-top:10px}
.faq-item .q-body a{color:var(--accent);text-decoration:underline;text-decoration-color:rgba(177,75,255,0.4);text-underline-offset:3px}
.faq-item .q-body a:hover{text-decoration-color:var(--accent)}
.faq-item .q-body code{font-family:var(--mono);font-size:12.5px;background:rgba(255,255,255,0.05);padding:1px 6px;border-radius:4px;color:var(--ink)}

/* --- TICKET FORM ------------------------------------------------------- */
.ticket{padding:100px 0;border-top:1px solid var(--line);position:relative;isolation:isolate}
.ticket::before{content:"";position:absolute;inset:0;z-index:-1;
  background:radial-gradient(ellipse 900px 500px at 50% 30%,rgba(177,75,255,0.1),transparent 70%)}
.ticket-inner{display:grid;grid-template-columns:1fr 1.2fr;gap:64px;align-items:flex-start}
.ticket-left h2{font-family:var(--serif);font-weight:700;letter-spacing:-0.035em;line-height:1;font-size:clamp(40px,5vw,68px);margin-top:14px;margin-bottom:18px}
.ticket-left h2 em{font-style:normal;color:var(--accent)}
.ticket-left p{color:var(--ink-dim);font-size:15.5px;line-height:1.6;max-width:42ch;margin-bottom:28px}

.ticket-stats{border:1px solid var(--line);border-radius:14px;
  background:linear-gradient(180deg,rgba(255,255,255,0.015),transparent);padding:8px}
.ticket-stats .row{display:flex;align-items:center;justify-content:space-between;gap:6px 14px;flex-wrap:wrap;padding:14px 16px;border-radius:10px;transition:background .2s}
.ticket-stats .row:hover{background:rgba(255,255,255,0.02)}
.ticket-stats .row + .row{border-top:1px solid var(--line)}
.ticket-stats .k{font-family:var(--mono);font-size:11px;color:var(--ink-dim);letter-spacing:.06em}
.ticket-stats .v{font-family:var(--serif);font-size:20px;font-weight:700;letter-spacing:-0.02em;min-width:0;overflow-wrap:anywhere}
.ticket-stats .v .dim{color:var(--ink-dim);font-weight:500;font-size:14px}

/* form */
.ticket-form{border:1px solid var(--line);border-radius:22px;
  background:linear-gradient(180deg,var(--bg-3),var(--bg-2));padding:32px 32px 28px;
  position:relative}
.ticket-form::before{content:"";position:absolute;top:14px;left:50%;transform:translateX(-50%);
  width:48px;height:3px;background:var(--accent);border-radius:3px;box-shadow:0 0 10px rgba(177,75,255,0.5)}
.ticket-form h3{font-family:var(--serif);font-weight:700;font-size:22px;letter-spacing:-0.02em;margin-bottom:6px;margin-top:10px}
.ticket-form .f-sub{font-size:13.5px;color:var(--ink-dim);margin-bottom:24px}
.fields{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.fld{display:flex;flex-direction:column;gap:6px;position:relative}
.fld.full{grid-column:span 2}
.fld label{font-family:var(--mono);font-size:10px;letter-spacing:.14em;text-transform:uppercase;color:var(--ink-ghost)}
.fld label .req{color:var(--accent);margin-left:3px}
.fld input,.fld select,.fld textarea{
  width:100%;background:rgba(0,0,0,0.3);border:1px solid var(--line);border-radius:10px;
  padding:12px 14px;font-size:14px;color:var(--ink);font-family:var(--sans);outline:0;transition:border-color .2s,box-shadow .2s,background .2s}
.fld input::placeholder,.fld textarea::placeholder{color:var(--ink-ghost)}
.fld input:focus,.fld select:focus,.fld textarea:focus{border-color:var(--accent);background:rgba(0,0,0,0.5);box-shadow:0 0 0 3px rgba(177,75,255,0.12)}
.fld select{appearance:none;-webkit-appearance:none;background-image:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'><path d='M1 1l5 5 5-5' stroke='%23a09bae' stroke-width='1.5' fill='none' stroke-linecap='round' stroke-linejoin='round'/></svg>");background-repeat:no-repeat;background-position:right 14px center;padding-right:36px}
.fld textarea{min-height:130px;resize:vertical;line-height:1.5}
/* 16px on phones so iOS does not zoom in on focus */
@media (max-width:1100px),(pointer:coarse){.fld input,.fld select,.fld textarea{font-size:16px}}
.fld .hint{font-family:var(--mono);font-size:10px;color:var(--ink-ghost);letter-spacing:.04em}

.topic-chips{display:flex;gap:6px;flex-wrap:wrap;margin-top:4px}
.topic-chips button{font-family:var(--mono);font-size:10.5px;letter-spacing:.04em;color:var(--ink-dim);
  padding:6px 10px;border:1px solid var(--line);border-radius:8px;transition:all .15s;white-space:nowrap}
.topic-chips button:hover{border-color:var(--line-2);color:var(--ink)}
.topic-chips button.on{background:var(--accent);border-color:var(--accent);color:#fff}

.form-foot{display:flex;align-items:center;justify-content:space-between;margin-top:24px;gap:14px;flex-wrap:wrap;padding-top:20px;border-top:1px solid var(--line)}
.form-foot .meta{font-family:var(--mono);font-size:11px;color:var(--ink-ghost);letter-spacing:.04em;display:flex;align-items:center;gap:8px}
.form-foot .meta::before{content:"";width:8px;height:8px;border-radius:50%;background:var(--accent-2);box-shadow:0 0 6px var(--accent-2);animation:pulse 1.6s ease-in-out infinite}
.form-foot .btn{padding:12px 22px;font-size:13.5px}

/* --- ESCALATION RAIL --------------------------------------------------- */
.escalate{padding:80px 0 120px}
.escalate h2{font-family:var(--serif);font-weight:700;font-size:clamp(32px,4vw,48px);letter-spacing:-0.03em;line-height:1;margin-bottom:12px;margin-top:14px}
.escalate .sub{color:var(--ink-dim);font-size:15px;max-width:56ch;line-height:1.55;margin-bottom:36px}
.channels{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}
.chan{border:1px solid var(--line);border-radius:18px;padding:28px 26px;
  background:linear-gradient(180deg,rgba(255,255,255,0.02),transparent);
  display:flex;flex-direction:column;gap:10px;transition:all .25s;position:relative;overflow:hidden}
.chan:hover{border-color:var(--line-2);background:linear-gradient(180deg,rgba(255,255,255,0.04),transparent);transform:translateY(-2px)}
.chan.discord:hover{border-color:rgba(88,101,242,0.5)}
.chan-ico{width:44px;height:44px;border-radius:11px;display:flex;align-items:center;justify-content:center;color:#fff;margin-bottom:4px}
.chan.discord .chan-ico{background:var(--discord)}
.chan.email .chan-ico{background:linear-gradient(135deg,var(--accent),#6a2aa8)}
.chan.docs .chan-ico{background:linear-gradient(135deg,#444, #222);border:1px solid var(--line-2)}
.chan h3{font-family:var(--serif);font-weight:700;font-size:20px;letter-spacing:-0.02em}
.chan p{font-size:13.5px;color:var(--ink-dim);line-height:1.5;flex:1}
.chan .val{font-family:var(--mono);font-size:12.5px;color:var(--ink);letter-spacing:-0.005em}
.chan .arrow{position:absolute;top:26px;right:26px;color:var(--ink-dim);transition:all .2s}
.chan:hover .arrow{color:var(--ink);transform:translate(3px,-3px)}

/* --- FOOTER ------------------------------------------------------------ */
.foot{padding:40px 0;border-top:1px solid var(--line);color:var(--ink-dim);font-size:12px;font-family:var(--mono)}
.foot-inner{display:flex;justify-content:space-between;gap:24px;flex-wrap:wrap}
.foot a:hover{color:var(--ink)}

/* --- RESPONSIVE -------------------------------------------------------- */
@media (max-width: 1100px){
  .guide-grid{grid-template-columns:1fr}
  .help-rail{grid-template-columns:1fr 1fr}
  .help-rail .rail-card.wide{grid-column:span 2}
  .status-inner{grid-template-columns:1fr;gap:32px}
  .faq-wrap{grid-template-columns:1fr}
  .faq-nav{position:static;flex-direction:row;overflow-x:auto}
  .faq-nav button{flex-shrink:0;white-space:nowrap}
  .ticket-inner{grid-template-columns:1fr;gap:40px}
  .channels{grid-template-columns:1fr}
}
@media (max-width: 720px){
  .help-rail{grid-template-columns:1fr}
  .help-rail .rail-card.wide{grid-column:span 1}
  .fields{grid-template-columns:1fr}
  .fld.full{grid-column:span 1}
  .status-list{grid-template-columns:1fr}
  .svc{border-right:0}
  .nav-links{display:none}
}

/* --- MOBILE NAV (hamburger + overlay) ---------------------------------- */
.nav-burger{display:none;width:42px;height:42px;border:1px solid var(--line-2);border-radius:11px;
  align-items:center;justify-content:center;flex-direction:column;gap:4px}
.nav-burger span{display:block;width:18px;height:2px;background:var(--ink);border-radius:2px}
.mobile-nav{position:fixed;inset:0;z-index:200;background:rgba(5,5,7,.97);backdrop-filter:blur(12px);
  display:none;flex-direction:column;padding:90px 32px 40px;gap:8px;
  max-height:100dvh;overflow-y:auto;overscroll-behavior:contain;-webkit-overflow-scrolling:touch}
.mobile-nav>*{flex-shrink:0}
@media (max-height:700px){.mobile-nav{padding-top:76px}.mobile-nav>a:not(.btn){font-size:22px;padding:10px 0}}
.mobile-nav.open{display:flex}
.mobile-nav a:not(.btn){font-family:var(--serif);font-weight:600;font-size:26px;letter-spacing:-0.02em;padding:12px 0;border-bottom:1px solid var(--line)}
.mobile-nav .m-cta{margin-top:24px;display:flex;gap:12px;align-items:center;flex-wrap:wrap}
.mobile-nav .m-close{position:absolute;top:24px;right:28px;width:42px;height:42px;border:1px solid var(--line-2);border-radius:11px;
  display:flex;align-items:center;justify-content:center;font-size:22px}
@media (max-width: 860px){
  .nav-cta .btn-ghost{display:none}
  .nav-burger{display:flex}
}

/* --- PHONES: nav chrome, footer tap targets ----------------------------- */
.nav-cta .btn{white-space:nowrap}
@media (max-width:480px){
  .nav-inner{padding:0 16px;gap:12px}
  .nav-cta{gap:10px}
  .nav-cta .btn{padding:9px 12px;font-size:12.5px}
  .nav-brand{font-size:16px;gap:8px}
  .nav-brand img{width:24px;height:24px}
}
@media (max-width:720px){
  .foot-inner a{display:inline-flex;align-items:center;min-height:40px}
}
/* the burger shows from 860px down: the text links go with it (they ran under the Join button on tablets) */
@media (max-width:860px){.nav-links{display:none}}